All of us, with unyielding integrity, are committed to:
Keeping clients informed of the IRS decisions regarding their case and communicate clear expectations of the outcome based on the information presented to us by clients.
2. Customer Satisfaction
Be recognized for exemplary customer satisfaction and provide prompt and professional assistance to our clients.
Maintaining the highest level of privacy and confidentiality throughout the resolution process and clients should expect that any inquiry or examination will not be disclosed unless authorized by clients.
Encourage a culture of excellence and integrity in everything we do. Clients must feel comfortable in dealing with us and should understand the importance of providing accurate information which will only be used to their advantage when dealing with the IRS.
Velocity throughout the organization by achieving complete resolution in the shortest possible time and ensuring every task will be completed with highest urgency.
Provide a work environment that promotes competency, teamwork, empowerment and accountability.
Celebrate results and reward those who consistently perform to improve the company’s overall performance.
FTR Leadership Team